LEGAL REFERENCE

Your Data. Your Control. Our Promise.

We built topqq around your privacy. Every account detail, payment record and gaming session stays encrypted and protected. This policy explains exactly how we handle your information —...

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topqq Your Data. Your Control. Our Promise.

How We Collect and Use Your Information

When you open your topqq account, we collect your name, email, phone number and payment details to verify your identity and process transactions. We use this information to deliver live casino tables, slot lobbies and sportsbook access — and to keep your account secure. Your data never leaves our servers without encryption. We comply with Indonesian data protection standards and only share

information with payment processors (DANA, OVO, GoPay, QRIS partners) when you initiate a deposit or withdrawal. We do not sell your personal information to third parties. Your gaming history, account balance and preferences remain yours alone.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any data request, deletion inquiry or account concern. We respond within 24 hours.

In-App Help

Open the Help menu inside your topqq account to access privacy FAQs, data download options and account settings in one place.

Legal Requests

For formal data access or legal inquiries, contact our compliance team at [email protected] with your account details and request type.

TRUST MARKERS

Why Your Privacy Matters to Us

Encryption Standard

Every transaction — DANA, OVO, GoPay, QRIS or bank transfer — travels through 256-bit SSL encryption. Your payment details never...

Regular Audits

We conduct quarterly security reviews and penetration testing to catch vulnerabilities before they reach your account. Third-party auditors verify our...

Minimal Data Retention

We keep only the information needed to run your account and process payouts. Deleted accounts are purged within 30 days...

No Third-Party Ads

We do not sell your browsing data, gaming preferences or contact details to advertisers. Your profile stays private to topqq...

Indonesia-First Compliance

Our policy aligns with Indonesian data protection frameworks and regional payment regulations. We respect local privacy standards across all supported...

Transparent Updates

When we change this policy, we notify you via email and in-app alert at least 14 days before the change...

How Our Privacy Stacks Up

Data Portability
Request a copy of your account data, gaming history and payment records anytime. We deliver it in standard format within 7 business days.
Right to Deletion
Close your account and request full data removal. We erase personal information from active systems within 30 days, except where law requires archival.
Breach Notification
If a security incident affects your data, we notify you within 48 hours with details of what happened and steps we took to secure your account.
Cookie Transparency
We use cookies only for account login, session management and fraud prevention. No tracking cookies follow you across the web after you leave topqq.
Payment Partner Privacy
DANA, OVO, GoPay and QRIS handle their own data policies. We share only the minimum needed to process your deposit or withdrawal request.
Child Safety
topqq is for adults only. We do not knowingly collect data from anyone under 18. If we discover underage account activity, we close it immediately.
Dispute Resolution
Privacy complaints can be escalated to our compliance officer or to Indonesian regulatory bodies. We commit to fair, timely resolution of all disputes.

What This Policy Covers

Account Registration

Your name, email, phone and identity verification details are collected once during sign-up and encrypted immediately. We use this only to confirm your identity and prevent fraud.

Gaming Activity

Your session logs, game history, bet records and account balance are stored securely on our servers. This data helps us deliver your lobby, track your rewards and process payouts.

Payment Records

Every DANA, OVO, GoPay and QRIS transaction is logged with timestamps and amounts. We retain these records for 7 years to comply with Indonesian financial regulations.

Device & Location

We log your device type, IP address and approximate location to detect unauthorized access and prevent account takeover. This data is deleted after 90 days.

Communication Logs

Emails, chat messages and support tickets are archived for 2 years to resolve disputes and improve our service. You can request deletion of personal messages anytime.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate topqq. No third-party trackers follow you after you leave our site.

Privacy Questions Answered

We retain account information for as long as your account is active. After closure, personal data is deleted within 30 days unless Indonesian law requires longer retention. Payment records are kept for 7 years for regulatory compliance.

Yes. Email [email protected] with your account details and request type. We provide a data export within 7 days and process deletion requests within 30 days. Some records may be retained for legal or fraud-prevention purposes.

Your payment details are encrypted and never stored on our servers in plain text. DANA, OVO, GoPay and QRIS handle their own security. We share only transaction amounts and timestamps needed to process your deposit or withdrawal.

No. We do not sell, rent or share your personal information with advertisers, data brokers or unrelated third parties. Your account data stays within topqq and our trusted payment partners only.

We notify you within 48 hours of any confirmed breach affecting your data. We explain what happened, what information was exposed and what steps we took to secure your account. You can request a password reset or account freeze immediately.

You can disable non-essential cookies in your browser settings. Session cookies (needed to keep you logged in) cannot be disabled without logging out. We do not use third-party tracking pixels or retargeting ads.

Yes. Every marketing email includes an unsubscribe link. You can also manage email preferences in your account settings. We will never send promotional messages after you unsubscribe.